Shipping policy
Velmora – Shipping Policy
Thank you for choosing Velmora. Please review this policy to understand how your order is processed and delivered.
ORDER PROCESSING TIME
All orders are processed within 1–5 business days.
Processing includes:
• Order verification
• Quality inspection
• Packaging
• Shipment dispatch
Orders are not processed on weekends or holidays.
During high-demand periods (sales, promotions, holidays), processing may take the full 1–5 business days.
SHIPPING TIME
Once shipped, delivery times vary based on:
📍 Destination
📦 Carrier
🌍 External conditions (weather, logistics, customs)
Estimated Delivery Times (After Processing)
🇺🇸 United States: 5–10 business days
🌍 International: 10–20 business days
All shipping times are estimates and not guaranteed.
TOTAL DELIVERY TIME
Total delivery time = Processing + Shipping
Example:
3-day processing + 7-day shipping = ~10 business days total
TRACKING INFORMATION
Once your order ships:
📧 You will receive a tracking number via email
⏱ Tracking may take 24–48 hours to update
📱 Use the link provided to monitor your shipment
If you do not receive tracking within 5 business days, contact:
INCORRECT SHIPPING DETAILS
Velmora is not responsible for:
❌ Incorrect or incomplete addresses
❌ Orders delivered to the address provided (even if wrong)
❌ Returned packages due to address errors
If your order is returned:
• Reshipping fees apply
• No refunds will be issued
Please double-check all shipping details before checkout.
LOST, STOLEN, OR DELAYED PACKAGES
Velmora is not liable for:
❌ Packages marked “Delivered” but not received
❌ Stolen packages after delivery
❌ Carrier delays or logistical issues
Responsibility transfers to the carrier once shipped.
Recommendations
• Use secure delivery locations
• Monitor tracking closely
• Request signature confirmation if available
INTERNATIONAL SHIPPING
We ship internationally to select countries.
Customs, Duties & Taxes
• May apply depending on destination
• Paid by the customer
• Not controlled by Velmora
Delivery
• Typically 10–20 business days after processing
• Customs may cause additional delays
Ensure your address is complete and formatted correctly.
ORDER CHANGES & CANCELLATIONS
Orders cannot be modified once processing begins (usually within 1–2 hours).
If needed:
📧 Email Velmorabusiness@outlook.com immediately
We will attempt changes if possible, but cannot guarantee them.
SHIPPING CARRIER DELAYS
Delays may occur due to:
🌩 Weather
🚛 Peak shipping volume
🛃 Customs
📦 Carrier issues
Velmora is not responsible for these delays.
If tracking has no updates for 7+ days, contact us for assistance.
UNDELIVERABLE PACKAGES
If your order is returned:
• We will contact you
• Reshipping requires new shipping payment
• Original shipping fees are non-refundable
Common reasons:
• Incorrect address
• Missed delivery attempts
• Refused package
• Customs issues
CONTACT US
For shipping questions:
Include:
• Order number
• Tracking number
• Description of issue
Response time: 24–48 hours
OUR COMMITMENT
At Velmora, we work hard to ensure your order is processed quickly and delivered as efficiently as possible while maintaining quality standards.
By placing an order with Velmora, you agree to this Shipping Policy.
— The Velmora Team